Medical Assistant / Case Manager

EXPECTATIONS

Community Counseling Services expects employees to be welcoming to consumers, including those with co-occurring disorders, and engaging them at their current stage of recovery. Services provided will be in accordance with the plans and guidelines as established by Community Counseling Services and the State Division of Behavioral Health.  Portray and encourage civility to all clients, customers, employees, community partners and vendors.

QUALIFICATIONS

Education and Experience

• The Case Manager shall have a minimum of a Medical Assistant Certificate or LPN/RN License in the medical field and have experience working with children, families, and/or vulnerable populations. 

• Skills, knowledge, and/or experience that demonstrates an ability to deal appropriately and in a caring manner with individuals with severe and persistent illnesses.

• Basic knowledge regarding developmental stages and needs of children.

Certificates, Licenses

• Driver’s license

• Must not be excluded from participating in Medicare, Medicaid, and any Federal health care program, as provided by the OIG, USDHHS.

Other qualifications

• Ability to work effectively in a multi-disciplinary environment.

• A strong commitment to working as an integral part of a team.

• Must have a valid driver’s license or the ability to obtain one and be willing to transport consumers

 ESSENTIAL DUTIES/CRITICAL JOB ELEMENTS

Case Management

Provide case management services to consumers and families as defined by the Division of Behavioral Health and Community Counseling Services and will include:

Client Care

1. Conduct client intake, assessments and diagnostic interviews

2. Individual and group skills building with clients and family members.

3. Develop and update treatment plans in a timely manner.

4. Documentation of all clients related contacts reflecting individual treatment plan.

5. Complete progress reports and discharge summaries in a timely manner.

6. Referral to appropriate services to meet client needs.

7. Participate in and utilize treatment teams concepts.

8. Case management and liaison services with family and referral sources.

9. Participate in staff meetings;

10. Provide on-call crisis intervention on a rotating schedule to include evenings, weekends, and holidays.

11. Complete outcome tool as directed by Clinical Supervisor

12. Complete Division required surveys as directed by Clinical Supervisor

13. Provide ongoing assessment, problems solving, skills training, supervision and environmental adaptations to assist the consumer in performing basic daily living activities including (but not limited to):

14. Medical, dental and vision services;

15. Support in helping consumers find and maintain employment in community-based job sites;

16. Budgeting and financial support including payee services through the provider agency,  apply for entitlements, money management and accessing financial services;

17. Linking to social service agencies;

18. Legal advocacy and representation;

19. Support consumers with performing personal hygiene and grooming tasks

20. Performing household chores, including housecleaning,  laundry, and shopping for household items and cleaning supplies;

21. Provide nutrition education, meal planning, grocery shopping and food preparation.

22. Teaching and role modeling appropriate and effective parenting techniques;

23. Educating consumers and families regarding mental illness and recovery;

24. Teaching and role modeling appropriate social skills and emotion regulation in a variety of situations;

25. Accessing transportation – obtaining driver’s license, insurance and car, arrange for cabs, access community transportation or find rides;

26. Locating, financing and maintaining safe, clean affordable housing; helping with apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating, and procuring necessities (e.g., telephone, furnishing, linens)

27. Consult with the family to ensure quality of care, problem solve and mediation;

28. Interpersonal relationship encouragement, support, mediation and role-modeling healthy relationships;

29. Collaboration with substance abuse services as appropriate.

1.  Direct all nursing activities with the STRIVE team in providing medication administration and medical services, as directed by the Nursing Director and Medical Director.

   1. Maintain and organize Medication Administration Records (MARS)

   2. Utilize E-Scribing System

   3. Assist Prescribers as needed.

2. Complete a medication administration-training course to qualify for assisting with administration of prescription and nonprescription medications. The training will be in accordance with guidelines as defined in the Division of Behavioral Health contract.

3. Other duties as assigned.

4. A full time provider will work 40 hours a week.

5. Due to the nature of the position, the provider will be expected to work a minimum of one evening per week if needed.

A      BASIC WORK EXPECTATIONS

Attendance.  Arrives at work and related meeting timely.  Is flexible outside of regular work hours to be responsive to the needs of clients or carry out other duties.

Professionalism. Approaches others in a tactful manner.  Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.  Accepts responsibility for own actions.  Follows through on commitments.

Work as part of a team. Helps others; asks for help as needed.  Respects the rights of clients and co-workers.  Accepts supervision and direction from supervisor and gives constructive feedback for resolution of problems.  Balances team and individual responsibilities.  Exhibits objectively and openness to others views.  Gives and welcomes feedback.  Contributes to building  a positive team spirit.  Puts success of team above own interest.  Able to build morale and group commitments to goals and objectives.  Supports everyone’s efforts to succeed.

Dependability.  Follows instructions and responds to management direction. Takes responsibility for own action.  Keeps commitments.  Commits to long hours of work when necessary to reach goals.  Completes task on time or notifies appropriate person with an alternative plan.

Organizational support.  Follows polices and procedures.  Completes administrative task correctly and on time.  Supports organization’s goals and values.  Benefits organization through outside activities.  Supports affirmative action and respects diversity.