Systems of Care Coordinator

Education and Experience

• Care coordinator must have a minimum of a high school diploma or equivalent with preference for experience working with people, such as in a school setting or a case manager role.   Experience working with children, families, and/or vulnerable population is also preferred. 

• Skills, knowledge, and/or experience that demonstrates an ability to deal appropriately and in a caring manner with individuals with severe and persistent illnesses.

• Basic knowledge regarding developmental stages and needs of children.

Certificates, licenses, registrations

• Driver’s license

• Must not be excluded from participating in Medicare, Medicaid, and any Federal health care program, as provided by the OIG, USDHHS.

Other qualifications

• Ability to work effectively in a multi-disciplinary environment.

• A strong commitment to working as an integral part of a team.

• Must have a valid driver’s license or the ability to obtain one.    

ESSENTIAL DUTIES/CRITICAL JOB ELEMENTS

1. Provide treatment services, as required by the Division of Behavioral Health, shall utilize evidence-based practices focusing on juvenile risk factors to improve mental health, and to reduce the likelihood of delinquent behavior.

2. Employ the SOC values of being strengths-based and family-driven as well as culturally competent.

3. Provide families information about and methods of accessing resources and are able to determine what services will best meet their needs.

4. Provide for the use of natural resources as well as Family Support Program funds to assist with resources that are otherwise unavailable in the community.

5. Work in collaboration with many agencies including school systems and other community resources, to provide the following services:

6. Consultation with schools and community agencies

7. Accept referrals and ensuring completion of intake paperwork

8. Assess and assist families with needs across life domains

9. Ensure families are informed of service options

10. Facilitate team meetings as needed to develop and monitor service plans and ensure that service plans are driven by the family

11. Provide case management to refer and facilitate access to an array of community services and supports

12. Provide collaboration and coordination to facilitate implementation of service plans across all involved child and family serving agencies

13. Continually update knowledge of and relationship with community resources available to children and families

14. Conducting training, outreach and marketing in support of SOC programming.

    1. The care coordinator position should be based out of the local school system or other neutral location.

    2. The care coordinator should maintain a caseload of, on average, no more than 20 active families.

    3. Agency agrees to ensure care coordinator is trained in Systems of Care and has or will receive trainings regarding cultural competency and trauma informed care within one year of hire.

    4. Agency agrees to work jointly with the Division of Behavioral Health, local school administrators, and other community stakeholders to design and implement Systems of Care programming at a local level including regularly scheduled meetings to review services and outcomes, ensure collaborative communication, and conduct problem solving.

15. A full time provider will work 40 hours a week.

16. Due to the nature of the position, the provider will be expected to work a minimum of one evening per week if needed

17. Other duties as assigned.

BASIC WORK EXPECTATIONS

Attendance.  Arrives at work and related meeting timely.  Is flexible outside of regular work hours to be responsive to the needs of clients or carry out other duties.

Professionalism. Approaches others in a tactful manner.  Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.  Accepts responsibility for own actions.  Follows through on commitments.

Work as part of a team. Helps others; asks for help as needed.  Respects the rights of clients and co-workers.  Accepts supervision and direction from supervisor and gives constructive feedback for resolution of problems.  Balances team and individual responsibilities.  Exhibits objectively and openness to others views.  Gives and welcomes feedback.  Contributes to building a positive team spirit.  Puts success of team above own interest.  Able to build morale and group commitments to goals and objectives.  Supports everyone’s efforts to succeed.

Dependability.  Follows instructions and responds to management direction. Takes responsibility for own action.  Keeps commitments.  Commits to long hours of work when necessary to reach goals.  Completes task on time or notifies appropriate person with an alternative plan.

Organizational support.  Follows polices and procedures.  Completes administrative task correctly and on time.  Supports organization’s goals and values.  Benefits organization through outside activities.  Supports affirmative action and respects diversity.